Order Fulfillment Dashboard
Real-time order management system for retail operations
Project Overview
A comprehensive real-time order fulfillment monitoring system designed for a major Latin American retailer. The application enables operational teams to track, prioritize, and optimize e-commerce order picking processes across multiple store locations, reducing missed delivery windows and improving customer satisfaction.
The Challenge
A leading retail chain in Chile, needed to efficiently manage their omnichannel retail operations that combined both home delivery and click-and-collect fulfillment methods. They faced several challenges:
- Lack of real-time visibility into order status across multiple stores
- Difficulty prioritizing orders to meet delivery time windows
- No centralized system to monitor order picking capacity vs. demand
- Limited ability to identify at-risk orders requiring intervention
- Manual processes for handling order reprogramming
The Solution
Real-Time Monitoring
- Unified view of order status from two backend systems
- Color-coded status cards showing at-risk orders
- Automatic data refresh every 5 minutes
- Time window analysis to flag urgent orders
Order Management
- Drill-down capabilities for detailed order info
- Filtering by store, window, delivery type, status
- Capacity calculation for fulfillment prediction
- Tools for reprogramming delayed orders
Performance Metrics
- Store-by-store performance tracking
- Analysis between delivery types
- Peak period identification
- CSV export for further analysis
Detailed order view with filtering and export capabilities
Results
The implemented system delivered significant operational improvements:
- 70% reduction in missed delivery windows
- Improved labor allocation during peak periods
- Streamlined order reprogramming process
- Enhanced visibility into cross-store operations
- Better customer experience through more reliable order fulfillment
Technologies Used
How it works
- The system integrates with two separate backend systems: "Janis" and "BackOffice"
- Data is refreshed automatically every 5 minutes via AJAX
- Stores and delivery windows are tracked with color-coded status indicators
- Time-sensitive algorithm identifies at-risk orders based on delivery window analysis
- Capacity planning calculations predict ability to fulfill remaining orders
- Reprogramming system allows operations to reschedule orders that can't be fulfilled in time
Key Features
- Multi-System Integration: Combines data from separate order management systems
- Time-Sensitive Alerts: Automatically highlights orders at risk of missing delivery windows
- Priority Order Flagging: Special handling for reprogrammed orders
- Capacity Planning: Real-time calculations showing picking capacity vs. demand
- Responsive Design: Fully accessible on desktop and mobile devices for floor managers
- Data Export: One-click CSV export functionality for further analysis