Sebastian Undurraga

About Me

Qualifications Summary

Senior Technical Program Manager and builder focused on enterprise AI infrastructure, the systems that make AI usable at scale across large organizations. Industrial engineer and MBA with a fourteen-year track record of designing, building, and shipping production systems across technology, retail, financial services, and aviation in the United States and Chile.

• Design and personally build production AI systems end-to-end: knowledge graph architectures, large-language-model and vector-embedding pipelines, autonomous serverless AI, and AI adoption-measurement platforms.
• Work across the full lifecycle, product strategy and requirements, architecture, hands-on engineering, and ongoing operation as sole technical owner.
• Translate ambiguous organizational problems into shipped software, with a consistent record of measurable efficiency and cost outcomes.
• Technical stack: Python, TypeScript, React, AWS (Lambda, Step Functions, Bedrock, Neptune, OpenSearch, DynamoDB, S3), Anthropic Claude, Titan Embeddings, SQL.

Professional Experience

Amazonnorth_east, Arlington, VA, US – Senior Technical Program Manager (TPM) | Strategic Technical Operations, Enterprise Engineering (Amazon IT) (Nov 2025 – Present)

Design and build internal AI infrastructure for enterprise-scale AI deployment within the Engine / Enterprise Engineering organization. Lead and personally build systems that make AI usable across large workforces.

• Authored the strategy and product requirements for an enterprise knowledge graph system, and am re-architecting the platform into a two-tier, metadata-first design (Amazon Neptune, OpenSearch) that holds only the relationships among an organization's data, so most cross-system queries are answered by direct lookup, without invoking a large language model, while permission-aware access is enforced at the graph layer.
• Designed and built, end-to-end, an AI-powered enterprise feature-request and roadmap platform: large language models (Amazon Bedrock, Claude) and vector embeddings (Titan Embeddings) for semantic duplicate detection, automated user-story generation, request rewriting, categorization, and roadmap maintenance, React/TypeScript front end, AWS Lambda + DynamoDB + S3 + API Gateway serverless back end.
• Built an AI adoption measurement platform end-to-end, the data-anonymization layer, ETL pipelines, analytical logic, and executive dashboards, and defined a methodology that disaggregates AI usage by workforce segment (technical vs. non-technical roles).

Amazonnorth_east, Arlington, VA, US – Senior Program Manager | Strategic Technical Operations, Enterprise Engineering (Amazon IT) (Jun 2025 – Nov 2025)

Drove AI enablement and workforce-adoption initiatives within Enterprise Engineering.

• Organized an organization-wide AI hackathon (roughly 100 teams and 800+ participants) that produced multiple production-ready AI tools.
• Designed and built an interactive "learn by doing" AI workforce training platform deployed across the engineering organization, where each lesson requires the learner to produce a concrete AI-generated artifact; recognized at an internal Amazon engineering excellence competition.

Amazonnorth_east, Arlington, VA, US – Senior Program Manager | Global Process Management - PMO, Selling Partner Support (Jan 2024 – Jun 2025)

Led strategic initiatives and process improvements across Global Process Management within Selling Partner Support (SPS). Focused on streamlining workflows, enhancing data visibility, and building scalable mechanisms to improve the Selling Partner experience.

• Designed and built an autonomous, serverless AI system (AWS Step Functions, Lambda, Amazon Bedrock with Claude) that reads project data, generates standardized summaries, and identifies key participants without human intervention, running in continuous production as its sole technical owner.
• Managed project management tooling (Adobe Workfront), ensuring maintenance, evolution, and integration with organizational processes. Leveraged side tools such as AWS Lambda and Workfront Fusion to automate workflows.
• Developed QuickSight dashboards by managing the complete data science lifecycle, starting with data extraction through integrations such as Workfront and Snowflake.
• Built and launched a workflow-automation tool, a dynamic in-app sidebar for the project management platform, that improved project-management efficiency and data consistency.
• Built an integration between Outlook and the project-management platform for time-off tracking and better workforce management.
• Designed a new intake process within the project-management platform, improving data classification and cross-functional collaboration.

Amazonnorth_east, FL, US (Remote) – Senior Program Manager | Change Program Management, Selling Partner Support (May 2022 – Jan 2024)

Directed impactful change management initiatives to enhance Selling Partner experiences globally within the Customer Trust & Partner Support (CTPS) organization.

• Spearheaded the "Blurbs into SOPs" initiative, reducing content retrieval time by 64% and achieving over 81% user satisfaction.
• Automated critical workflows, including Editorial team, and SOP processes, ensuring data consistency and minimizing manual input errors.
• Migrated systems from Jira to Workfront, driving efficiency and improving adoption through enhanced user-friendly features.
• Developed seller-centric processes by partnering with leadership and legal teams to create a one-click opt-out mechanism.
• Championed the integration of reporting mechanisms, utilizing Amazon Lambda to automate data collection and improve analytics capabilities.
• Received the Diamond GEM Award for delivering innovative and scalable solutions that improved organizational efficiency.

HomeWorks Energynorth_east, Medford, MA, US

Senior Process & Insights Analyst/ Project Champion (Feb 2022 – May 2022)

• Integrated internal Home Energy Solutions Software with Energy Vendors Software reducing 20 seconds per call, having an instant evaluation, improving user experience, and reducing type errors between the softwares.

Senior Process & Insights Analyst (Sep 2021 – Jan 2022)

• Integrated Salesforce with SharePoint, Excel, and others using AWS Lambda saving $1.2M in soft dollars.

Cencosud Supermarkets Chile Divisionnorth_east, Santiago, Chile – Ecommerce Efficiency, Supermarket Efficiency, and Client Services Manager (Jul 2018 – Sep 2020)

Displayed leadership stature in leading three efficiency analysts to ensure seamless workflow. Directed in developing low-cost solutions for eCommerce, client service, and all operation queries that associated with supermarkets. Facilitated elderly people in purchasing products during pandemic by establishing an eCommerce channel through the utilization of google forms. Developed, negotiated, and deployed solutions for home delivery of e-commerce purchases that resulted in using bags and cardboard boxes to meet legal requirements as well as reusable bins to reduce carbon footprint.

• Generated automatic reports through the utilization of RPA, Advanced Excel, and other data tools, resulting in yearly savings of 26,000 human hours and $0.3M savings.
• Built online eCommerce order tracking panel, built in-house CRM integrating through web scrapping and get/post APIs, and automated client services procedures to optimize business operations.
• Analyzed fulfillment of necessary conditions to meet 95% on-time delivery target for Cyber Day event along with developing and implementing mitigants.
• Built RPA solutions, including automation of manual processes through robotization, such as loading prices, stock, and initial stock for the cyber day, and client point compensation among other things.
• Enhanced decision-making process in line with key client indicators, including project approval, prioritization, elimination, monitoring, and associated impacts on customer experience by generating clients' experience tables.
• Utilized RPA to automate reporting, Excel macros, PowerBI, and customer-service dashboards.

Transbanknorth_east, Santiago, Chile – Transformation Manager (Feb 2016 – Jun 2018)

Led team of 6 Senior Process Analysts overseeing client experience. Directed transformation area on process side to deliver services to Experience Management (Marketing) and Innovation and Transformation (Marketing) Sub-management.

• Reduced incorporation process lead time from 45 days to 8 minutes, salvaging $2M per year, and improved client experience by using 100% online incorporation process with a digital signature.
• Established and streamlined procedures, resulting in generating and promoting initiatives with impact on internal client and satisfaction of the external client.
• Redesigned "Customer Service Model" program, changing way to incorporate customers, handle failures, and use of Web portal along with carrying out improvements and changes in CRM "Siebel" from Oracle.

CMR Falabellanorth_east, Santiago, Chile – Process and Lean Manager (Oct 2014 – Oct 2015)

Managed team of seven to streamline operations and excel in achieving goals. Generated strategic initiatives for 2016-2018. Created wireless hardware that allows for the sale of financial products, insurance, and phone plans from any location. Spearheaded area of processes and continuous improvement of the company to meet scope. Lifted and optimized processes, generating and promoting initiatives with impact on internal client and satisfaction of the external client.

• Designed and implemented technological solution "Mobile Branch" to allow immediate and efficient responses to clients, attaining acquisition of new clients and crossing of products attached to CMR Master and Visa credit cards.
• Developed and implemented automatic credit card approval through digital signature with detailed transaction information, reducing the time required from 40 to 10 minutes and requiring only one minute for evaluation, resulting in saving 2.5 MMUSD per year and generating transparency in process opening.
• Designed and executed "0 Stock" project that replaces pre-printed documents with PDFs, reducing contract filling time from 15 to 4 min.

Latam Airlines Groupnorth_east, Santiago, Chile (Mar 2010 – Oct 2014)

Corporate Performance Control (Apr 2013 – Oct 2014)

Oversaw team of four Senior Engineers creating a monthly presentation for the Board of Directors. Created explanatory tool for cost and income deviations against budget and others. Prepared pricing structures and distribution of fleet costs to different business units while complying with company standards.

• Created automated system to prepare Board of Directors' presentation, cutting workload from 100 hours to 20 minutes, ensuring consistency, eliminating errors, and freeing team towards new responsibilities.
• Determined and resolved $300M loss produced by taxes that caused discrepancies between operational and nonoperational statements.
• Led initiative that provided visibility of business units and factories key deltas associated with maintenance, fuel, fleet, and marketing aspects.

Fees, Warranties, and Claims Manager (Apr 2011 – Mar 2013)

Worked with a team of six senior professionals to regulate future action plans.

• Decreased expenses by $12M per year by redesigning flight routes from South America to Europe to avoid overflight in different countries' airspace and develop cost simulators and aeronautical programs.
• Created/led "MTOW Colombia" project, proposed/negotiated change in maximum take-off weight of A320 fleet with Airbus maintenance and CEO, COO, CFO of Colombia, resulting in $1M annual savings.
• Streamlined and automated warranty evaluation process, corresponding to repairable aircraft parts by utilizing Lean methodologies, reducing evaluation time by 99% (40 minutes to 10 seconds), and transferring said evaluation to the area of technical repairs.

Head of Strategic Planning Operations (Mar 2010 – Mar 2011)

Administered approval of projects over $45K and coordination meetings from the first line of COO while complying with company rules and regulations. Benchmarked with other airlines and defined gaps, opportunities, strategic KPIs, and data collection to ensure zero discrepancies.

• Directed "Plan 2015" project that led by lean, planning/management control managers, and McKinsey, emphasizing on making LAN the best operations and services company by 2015.
• Assessed and presented technical projects worth $50k+ to Corporate Investment Committee in Operations and Services that are relevant to Vice Presidency.

Additional Experience as Client Service Executive, Large Accounts at Nielsen, Buenos Aires, Argentina, Santiago, Chile | Business Intelligence Analyst at Merck Sharp & Dohme, Santiago, Chile

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Languages

English (Fluent), Spanish (Native)