Sebastian Undurraga
About

Sebastian Undurraga

Senior Technical Program Manager at Amazon, building enterprise AI infrastructure.

I build the systems that make artificial intelligence usable at scale, the infrastructure underneath enterprise AI rather than the models themselves. In practice that means knowledge-graph architectures that give AI assistants real organizational context, AI-powered engines that decide which capabilities get built and shipped, measurement frameworks that reveal whether AI is actually helping, and training that brings the whole workforce along, not just a technical elite. I write the code, design the architecture, deploy the infrastructure, and operate these systems in production, several of them as their sole technical owner.

I'm an industrial engineer with an MBA in Business Analytics, and I'm a hands-on builder, the kind who proves an idea by shipping the smallest working version of it and iterating from there. I build most of my projects, including my independent app Bills-app, with AI-assisted workflows, vibe coding and spec-driven development: I describe the outcome or write a tight spec, steer the model, and review the result. It's a fast way to work, and its own small demonstration of where building software is heading. Before enterprise AI, I spent years applying the same builder instinct to process, automation, and analytics problems across e-commerce, financial services, and aviation, in both the United States and Chile.

I work at Amazon as a Senior Technical Program Manager within the Engine / Enterprise Engineering organization. I also write about enterprise AI architecture and methodology, and build independent projects, at unduslabs.

What I'm working on

Enterprise AI infrastructure

Knowledge graph architecture, AI-powered prioritization, autonomous AI for project intelligence, and AI adoption measurement. See projects →

Writing

Technical essays on enterprise AI architecture, methodology, and deployment at scale. Read writing →

Experience

Nov 2025 – Present
Senior Technical Program Manager
Amazon · Enterprise Engineering, Arlington, VA
Design and build internal AI infrastructure for enterprise-scale AI deployment.
Jun 2025 – Nov 2025
Senior Program Manager
Amazon · Enterprise Engineering, Arlington, VA
AI enablement and workforce-adoption initiatives, including an organization-wide AI hackathon.
May 2022 – Jun 2025
Senior Program Manager
Amazon · Selling Partner Support
Process management, automation, and change programs improving the Selling Partner experience; built an autonomous AI project-intelligence system still in production.
Sep 2021 – May 2022
Senior Process & Insights Analyst
HomeWorks Energy · Medford, MA
Built integrations across Salesforce, SharePoint, and vendor software, saving an estimated $1.2M in soft costs.
Jul 2018 – Sep 2020
eCommerce & Efficiency Manager
Cencosud Supermarkets · Santiago, Chile
Led efficiency and client-services for supermarket eCommerce; built real-time capacity dashboards and RPA automations across 50+ regions.
Feb 2016 – Jun 2018
Transformation Manager
Transbank · Santiago, Chile
Led process transformation in client experience; cut client incorporation from 45 days to 8 minutes with a fully online, digitally signed process.
Oct 2014 – Oct 2015
Process & Lean Manager
CMR Falabella · Santiago, Chile
Continuous-improvement and digital-approval initiatives across financial products.
Mar 2010 – Oct 2014
Corporate Performance & Strategic Planning
Latam Airlines Group · Santiago, Chile
Performance control and strategic planning in operations; automation, cost analysis, and board-level reporting.

Earlier: Client Service Executive at Nielsen, and Business Intelligence Analyst at Merck Sharp & Dohme. Full history on the résumé.

Education

  • Master of Business Administration (MBA), Business Analytics (STEM)
    Hult International Business School, Boston, Massachusetts
  • Bachelor of Science in Industrial Engineering & Master of Business Engineering
    Adolfo Ibáñez University, Santiago, Chile

Certifications

Project Management Professional (PMP) Lean Six Sigma Green Belt Lean Six Sigma Yellow Belt Adobe Certified Professional, Workfront Fusion McKinsey Management Accelerator McKinsey Business Strategy Change Management Practitioner

Languages

English (fluent) · Spanish (native)

arrow_upward